Refund policy

Vivid Store Online — Return & Refund Policy

Last updated: September 8, 2026

At Vivid Store Online, we want you to be satisfied with your purchase. If you receive a product that is damaged or defective, please contact us at support@vividstoreonline.com as soon as possible after receiving your order.

Damaged or Defective Products

If your product arrives damaged, defective, or materially different from what was ordered, please contact us and provide:

  • Your order number
  • A clear description of the issue
  • Clear photos of the product and the damage or defect
  • Photos of the packaging, if applicable

We may request additional information or photographs in order to assess the claim.

If we determine that the product is defective or was damaged during delivery, we may, at our discretion, provide a replacement, store credit, or refund for the affected product.

A refund will only be issued after the reported issue has been reviewed and approved by Vivid Store Online.

Refunds

Once a refund is approved, the applicable amount will be refunded to the original payment method used for the purchase.

Processing times may vary depending on your payment provider or financial institution.

Products That Are Not Defective

Unless otherwise required by applicable law, we do not accept returns simply because a customer changes their mind, orders the wrong product, or no longer wants the product.

Certain products may also be subject to additional return restrictions based on their nature.

Incorrect or Missing Items

If you receive an incorrect or incomplete order, please contact us at support@vividstoreonline.com with your order number and photographs of the items received. We will review the issue and determine the appropriate resolution.

Abuse of Refund Policy

Vivid Store Online reserves the right to refuse refunds, replacements, or other remedies where we reasonably believe that a request is fraudulent, abusive, repetitive, or otherwise made in bad faith.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.