Vivid Store Online — Shipping Policy

Last updated: September 8, 2026

Vivid Store Online ships orders to the destinations available during checkout.

Processing Times

Orders are generally processed after payment has been successfully received.

Processing times may vary depending on the product, order volume, supplier availability, holidays, weekends, and other circumstances outside our reasonable control.

Delivery Times

Delivery may take up to 30 business days.

Estimated delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination country, customs processing, carrier delays, weather, holidays, logistical issues, and other circumstances outside our control.

Third-Party Fulfillment

Some products offered through Vivid Store Online may be fulfilled and shipped directly by third-party suppliers, manufacturers, distributors, or fulfillment partners.

As a result, products within the same order may occasionally arrive in separate packages and may have different tracking information or delivery times.

The fulfillment location and shipping carrier may vary depending on the product and destination.

Customs and Import Duties

For international orders, the customer may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country, where applicable.

Vivid Store Online is not responsible for delays caused by customs authorities or for charges imposed by the destination country.

Lost or Delayed Packages

If your package is delayed, please first check the tracking information provided for your order.

Where appropriate, we may contact the shipping carrier or fulfillment partner to investigate the shipment.

However, Vivid Store Online cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, customs authorities, weather, transportation disruptions, incorrect customer-provided information, or other circumstances outside our reasonable control.

If your order appears to be lost, please contact us at:

support@vividstoreonline.com

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